Facility of change of name on concessional tickets
GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
Chief Commercial Mallagers,
All Zonal Railways.
(COMMERCIAL CIRCULAR NO. 14 OF 2017)
Sub: Facility of change of name on concessional tickets
As per extant instructions, a berth/seat reserved in the name of anyÂ person has to be used only by that person and is not transferable to any otherÂ person except under the conditions mentioned in the Passengers (Change ofÂ Names) Rules, 1990 and subsequent amendment made in 1997.
1.2 In these Rules, para 3(2) (b) governs the change of name within theÂ family which inter-alia states that any Railway servant authorised in thisÂ behalf by a Railway administration may permit the change of name of aÂ passenger having a seat or berth reserved in his name, where the passengersÂ makes a request in writing 24 hours before the scheduled departure of theÂ train that the reservation made in his name be transferred to another member
of his family.
2. The issue regarding giving the facility of change of name between theÂ passengers of one family holding concessional and non-concessional ticket orÂ with different element of concession was examined during the meeting of theÂ Committee constituted to examine the suggestions received for modificationÂ in the software and it was decided that the change of names will not beÂ allowed on tickets issued on concessions. A copy of these minutes was
circulated to all Zonal Railways vide this office letter no. 98/TGI/20/P/PRS/Pt. dated 06.12.1999.
3. Recently a case was filed in a consumer court wherein the facility ofÂ change of name was denied between a senior citizen couple as both are givenÂ different element of concession. The case was contested on the above lines,Â however, the consumer court did not accept the copy of minutes of theÂ meeting produced before it to support the provision regarding non-granting ofÂ facility of change of name on the tickets issued imder concession. The appealÂ against this decision was filed in State Consumer Forum where Hon’bleÂ Commission has directed the counsel to seek certain instructions of theÂ competent authority on this issue.
3.1 The matter has been examined in this office in consultation withÂ Finance Directorate of Ministry of Railways and it has been decided that sinceÂ it is a facility provided to the passengers, suitable restrictions can be imposedÂ to avoid its misuse and it cannot be claimed as a matter of right. As such, itÂ has been decided that the facility of change of name shall not be permissibleÂ on the tickets issued on concession.
4. This issues with the concurrence of Finance Directorate of Ministry ofÂ Railways.
5. This disposes off Northern Railway’s letter no. 1-RTA/0/Genl.Policy/2016 dated 12.01.2017. Northern Railway may file the reply in Hon’ble StateÂ Consumer Forum on the above lines.
Director Passenger Marketing
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